Refund & Cancellation Policy

This policy explains how cancellations and refunds work for subscriptions to Total Inventory Pro by Purposix, regardless of whether you pay via Stripe, Razorpay, or Cashfree.

1. Free Trial

New customers may evaluate the Service via a free trial. No payment instrument is charged during the trial period. If you do not subscribe to a paid plan before the trial ends, your account is downgraded automatically and no charge is made.

2. Cancellation

You may cancel your subscription at any time from Account → Billing, or by emailing support@purposix.com. Cancellation stops the next renewal; your plan remains active until the end of the current billing period.

3. Refund Eligibility

• Monthly plans — generally non-refundable once the billing period has started. We may, at our discretion, issue a pro-rated refund in the event of a verified service outage attributable to us.
• Yearly plans — eligible for a pro-rated refund of unused full months when cancelled within 30 days of the most recent renewal, less any discounts already consumed.
• Duplicate or accidental charges — refunded in full within 7 business days of verification.
• Add-ons, set-up fees, and professional services — non-refundable once delivery has begun.

4. How Refunds Are Processed

Approved refunds are returned to the original payment method via the same processor that collected the payment:

• Stripe — typically credited within 5–10 business days, depending on your bank.
• Razorpay — UPI / cards / net-banking: typically 5–7 business days.
• Cashfree — UPI / cards / net-banking: typically 5–7 business days.

We cannot refund to a different account or instrument than the one originally charged. If the original instrument is no longer active, the refund will follow the processor's fallback procedure.

5. Failed Transactions

If a payment is debited from your account but our system does not show it as successful, the amount is typically auto-reversed by the processor within 5–7 business days. If it is not, please share the transaction reference with us and we will coordinate with the relevant processor.

6. Chargebacks

Please contact us before initiating a chargeback so we can investigate and resolve the issue quickly. Fraudulent or bad-faith chargebacks may result in suspension of the account.

7. How to Request a Refund

Email support@purposix.com with your account email, invoice number, payment processor, and reason for the request. We respond within 2 business days.